Quote:
Originally Posted by Itshim
Thanks for this customer service told me that he would "put modem behind stb & it was up to me to get it to PC " seemed strange but I was silly enough to think they would know. With tv /phone I have never had anything but great help from them so I took him at his word.!
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That's hald the problem with customer bloody service sometimes if they don't know they guess.
1st day on the job at ntl faults had me out in the field with the techs watching what they did and finding out how equip was installed in homes.
If customer service got the same sort of training it would help.