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Re: 12hours? Pffft
Rob_C - Many thx for your offer but my last vestige of patience has departed. I really feel as if someone at ntl has been having a laugh at my expense with the tribulations I've been through and the money / time they've cost me. Even if something's done about it now, I know that I'll still have to keep going through the same torrid waiting around to fix any other problems that may crop up because ntl management don't give a rats' about their clients (or something would have been done already - see rest of forum).
Unless we do something about it, nothing will change. I'm doing something about it.
I have a technician due Saturday (to "fix" the ongoing cable issue) and really I'm just going through the motions to see if I laugh when he says that he needs to call someone else out once he's here. After that I can put an end to it and cancel the phone and cable parts of the contract too.
superbiatch - I'd like to, but unfortunately that would put me in the wrong, and I would end up having to pay them compensation.
brettbuckley - I did not get £19.50 compensation. I refused it. Had I accepted it, I would not be able to make any further claim later. Frankly, I figure they owe me at least £1000.00 in time off work and time spent sitting around holding on the phone for them. That doesn't take into consideration the loss of services, which they are still happily billing me for. 2%? No.
I don't blame the help-desk people. I believe most do as well as they possibly can but ntl, as a company, needs to invest more in resources and sort their procedures out. They've cut the slices too thin. We customers can hear ntl staff morale and expectation is as low as our own when we ask for help. Even they know their customer service isn't up to scratch but there's nothing they can do about it.
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