Cable Forum - View Single Post - Plymouth BY Telewest 10Mb

Axbeast · 25-10-2006, 23:01

I'm on 10Mb service on cable.ubr14.newt.blueyonder.co.uk (Newton Abbot) and I've been getting cruddy service for the past week or two.

Downloads from gamfiles.blueyonder are capping at around 300 Kbps, I'm also getting shoddy browser performance and pretty poor video streaming.

When I rang up the NTL/Telewest/Blueyonder support, they were adamant there were no reported issues in my area and we went through all the tests that pretty much everyone else here has been subjected to.

I've now bypassed my Linksys router, performed 2 Vscans (1 Online, 1 Local), ran Spybot, Hijackthis and done netstats (all on 3 different Pc's). All this has resulted in me finding nothing wrong at my end (which, to be honest, I wasn't really surprised about as I run a tight ship

).

The only out of the ordinary thing is that my tracerts to Blueyonder or Telewest seem to be timing out after 6 hops and at the same IP address. Tracerts to BBC.co.uk or google.co.uk seem to resolve fine. (see images)

I'm going to try and get hold of support again tomorrow, this time I'll give them the traceroute results and see if that gets me any further with them. Will post back when I find out more.

Would be interesting to find out if anymore folk on this UBR are getting the same results. If you are in Devon and on ubr14.newt.blueyonder.co.uk (to check your ubr, ping or traceroute your Default Gateway IP) please post your experience here.

25-10-2006, 23:01	#1
Axbeast Inactive Join Date: Oct 2006 Posts: 1	Plymouth BY Telewest 10Mb - Poor speeds I'm on 10Mb service on cable.ubr14.newt.blueyonder.co.uk (Newton Abbot) and I've been getting cruddy service for the past week or two. Downloads from gamfiles.blueyonder are capping at around 300 Kbps, I'm also getting shoddy browser performance and pretty poor video streaming. When I rang up the NTL/Telewest/Blueyonder support, they were adamant there were no reported issues in my area and we went through all the tests that pretty much everyone else here has been subjected to. I've now bypassed my Linksys router, performed 2 Vscans (1 Online, 1 Local), ran Spybot, Hijackthis and done netstats (all on 3 different Pc's). All this has resulted in me finding nothing wrong at my end (which, to be honest, I wasn't really surprised about as I run a tight ship ). The only out of the ordinary thing is that my tracerts to Blueyonder or Telewest seem to be timing out after 6 hops and at the same IP address. Tracerts to BBC.co.uk or google.co.uk seem to resolve fine. (see images) I'm going to try and get hold of support again tomorrow, this time I'll give them the traceroute results and see if that gets me any further with them. Will post back when I find out more. Would be interesting to find out if anymore folk on this UBR are getting the same results. If you are in Devon and on ubr14.newt.blueyonder.co.uk (to check your ubr, ping or traceroute your Default Gateway IP) please post your experience here.