Quote:
Originally Posted by Retrovertigo
edit: well, while sat here I decided to check NTL's website and sure enough, I can order NTL for him through the website. It accepts the address when inputted and let's me go through the whole process. I can't finish it as yet as he is at work and I don't have his bank details to hand. But once it goes through the system then surely when an engineer appears he will run a cable the few feet it needs from a junction box on the side of the house?
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Unfortunately it isn't an automatic process for an order placed to be inputted directly onto the billing system, it still takes someone to sit there and load the order on so they may come up against the existing problem
however
on the current billing system some of the postcodes are a bit squiffy in the Manchester area, ie you could live at postcode M38 5DE however on the billing system there are no houses showing at that postcode. When the system was originally set up the postcode quite possibly was entered as M38 9DE or it could be a change by Royal Mail, there are a few possibilities.
I would therefore recommend that your cousin asks for his street to be checked and not just his postcode. If neither of these are showing still then a mail needs to be sent to the Premise Maintenance asking for the property to be checked and then there will be a definate answer as to serviceability.