Quote:
Originally Posted by orangebird
It's often nothing to do with what or when ntl want to install in the case of new builds - an awful lot of it comes down to permission (wayleave) from the council and the developer...and even that depends on the budget to lay new cable...
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Ok, this doesn't seem to be sinking in very well. One flat (the one adjoining my cousins) has NTL. NTL are canvassing the area. NTL say the property doesn't exist nearly every time he phones. The junction box that is on the front of my building splits off and supplies 5 flats, with cables running everywhere.
When he speaks to people, no checks are made, he gets fobbed off. It has nothing to do with councils etc. It's to do with NTL beinga bit thick because they can't find the address on their computer.
Even as early as today he told them about my own cable installation and despite giving them my full name and address they claimed I wasn't on their records. That pretty much sums up how incompetent they are being about the whole thing.
Is there anyone here from NTL that may be can shed some light on this? Cheers.
edit: well, while sat here I decided to check NTL's website and sure enough, I can order NTL for him through the website. It accepts the address when inputted and let's me go through the whole process. I can't finish it as yet as he is at work and I don't have his bank details to hand. But once it goes through the system then surely when an engineer appears he will run a cable the few feet it needs from a junction box on the side of the house?