[Retrovertigo]

My couisn lives in a flat behind the one I live in. He has made several calls to NTL and can't get anywhere with them.

It started with them saying they aren't doing installations in our area (not true as they were doing some only last week). Then they said they couldn't find the property on their computers. Then they said that I didn't exist (I have been an NTL user myself for a couple of years now).

It's ended with them saying that because one of the flats has an installation, they can't install anymore on the same property. This is when they actually acknowledge the property exists.

The property was newly built almost 2 years ago. It's new flats built onto the back of the flats I live in.

It all sounds ridiculous and NTL aren't being helpful at all. It seems like they don't want new custom, when you'd think with all the competition they'd be clamouring for customers.

Can anyone suggest the next course of action for him please? Thanks