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Re: 12hours? Pffft
hmm, an appalling history of problems. If you want us to escalate this issue into the higher echelons of ntl, we can do this for you.
Please PM me some details - account number, name and address, together with a daytime phone number. If you can also give some more specific information on dates that you have had contact with ntl, or expected someone to call, please do so. We'll forward all this, and see what our contact can do for you.
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