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24-10-2006, 09:16

It would seem that NTL have no faith in their product because they go for the cheapest technology going knowing that they are going to have issues with customer satisfaction.
So the credits they do give out are offset by the money they saved in the first place on botch equipment, it is no more than a mathematical formula.
It is also common sense, why have wires going into a house that have taken time and expense to fit and not be maximising their existence? so when a cistomer calls with a threat to leave they will pull out the stops to keep them.
The other solution is for NTL to get better technology, they can then have the faith in the product, or atleast the failure rate would come down!
Then when a customer calls with a problem give them the benefit of the doubt but if after the period the customer calls back demanding another rebate thats where NTL have to draw the line, and let the customer decide whether they really want to cancel.

24-10-2006, 09:16	#18
arcamalpha2004 Guest Posts: n/a	Re: GOOD LUCK It would seem that NTL have no faith in their product because they go for the cheapest technology going knowing that they are going to have issues with customer satisfaction. So the credits they do give out are offset by the money they saved in the first place on botch equipment, it is no more than a mathematical formula. It is also common sense, why have wires going into a house that have taken time and expense to fit and not be maximising their existence? so when a cistomer calls with a threat to leave they will pull out the stops to keep them. The other solution is for NTL to get better technology, they can then have the faith in the product, or atleast the failure rate would come down! Then when a customer calls with a problem give them the benefit of the doubt but if after the period the customer calls back demanding another rebate thats where NTL have to draw the line, and let the customer decide whether they really want to cancel.