Quote:
Originally Posted by breamhunter
Do I have to accept these new charges? I`m not happy with them so can I cancel the Phone and TV?
Where do I stand? I`ve had Phone for nearly two years but took out a Tv Package about 8 months ago?
Cheers
|
simple answer,
NO you dont and
no extra cost to you other than a registered post 30 day notice (or email as thats a valid notice in the T&C even though some of them seem to think its not in some departments).
its right there in the T&C
http://www.home.ntl.com/page/termsresidential
"20.
Cancellation Rights
You may cancel the Services without penalty in the following circumstances:-
if we increase our Charges you may cancel those Services in respect of which the Charges have increased by giving us one month's notice in writing within 30 days of the earlier of:
(a) such price increase being notified to you under Condition 6.2; or
(b)
the date of your first bill following such price increase, irrespective of whether the minimum period in respect of those Services has expired. If you cancel Services under this Condition, the increased Charges relating to those Services will not apply to you; "
"
30. Notices
Notices given under this Agreement should be delivered by hand or by prepaid first class post
or electronic mail either:
to us: at the address on this Agreement or on the last invoice or to an alternative address notified to you;
to you: at the address in this Agreement or to an alternative address notified to us. Alternatively, if you take the Television Service or Internet Services we may deliver notices to you by sending them via the ntl Network so that they are displayed on your television or computer screen. "
http://www.cableforum.co.uk/board/sh...1&postcount=19
---------- Post added at 18:06 ---------- Previous post was at 17:48 ----------
Quote:
Originally Posted by Shaun
You can cancel any service that a company increases the prices on within 30 days of the increase. In this instance you cant cancel the TV as the last increase was more than 30 days ago. The phone, yes you can from the date of the new prices.  |
not correct.
in this case
conditions 19.4 or 20.1 apply,
, so 3.2 '
or any of the Services' also applys.
""3. Duration
3.1 Our Services are subject to a minimum Initial Term starting on the date we activate the Services.
You can only terminate this Agreement during the Initial Term if conditions 19.4 or 20.1 apply, otherwise we may charge you a cancellation charge which will be the charges which would have been payable to the end of the Initial Term.
During the Initial Term,
you may downgrade all or any of your Services to the entry level or starter package for the relevant Services by giving us one month's written notice. We may charge you a reasonable fee for a Service downgrade.
3.2 After the minimum period, either
you or we may terminate this Agreement and/or any of the Services covered by this Agreement on one month's written notice."