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Re: GOOD LUCK
i totally agree with escapee. i have seen accounts that had so much credit applied that thier balance at the end of the month was in credit every month!
ntl are not a charity, i understand when people get discounted rates for problems etc but retentions offers in my view are a waste of time, they are for a limited period so after this expires then the customer wants more and more discounts, they should have more faith in their products that the customer will come back.
another example is a customer service agent put a £30 credit onto someones account, when i asked the reason the reply was it was for call charges as the customer complained that call queues were high that day, they would have had to be on hold for over 8 hours to spend £30 on an 0845 number!!
management need to take a close look at their processes, as whats the point of having a customer that isnt making you any money, and also why throw away money for no reason?
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