Thread: GOOD LUCK
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Old 23-10-2006, 11:53   #13
lostandconfused
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Join Date: Aug 2006
Location: swansea
Age: 41
Services: 2 X V+ XL TV XL BB XL Telco
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Re: GOOD LUCK

Thats a desicion the consumer makes though, rather than looking at the price of something you should be looking at the value of it.
taking the cd example, if you know exactly what you want then the extra customer service of a dedicated shop with knowlegable staff is going to be no value at all so you should go with the website, but if your not sure or want some advise then the customer service is going to be valuable so you pay more.

the same can be said for ntl, sky, bt etc. you can list prices of products and compare them, but few companies offer exactly the same product. my experience with ntl as a customer has genrally been good so the idea of getting one bill for all 3 services not having many problems with the service is quite valuable to me, on the other hand, if your prepared to have 3 bills at different times of the month or not use VoD etc then you can probably save yourself a few pounds by looking elsewhere
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