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opelfruitcase · 23-10-2006, 09:37

Nope - your only in an initial 12 month contract with the services you took out at the point of opening your account. In other words, unless you were advised that you would have a new contract for your dtv service then you can cancel add services with 30 days notice.

What I would do though, rather than ring up and ask to cancel is to see what customer services can sort out for you first - they should check your calls to advise you on the best package for you. If the best package for your needs comes to more than they're offering it to you for, then speak to retentions.

23-10-2006, 09:37	#44
opelfruitcase Inactive Join Date: Jun 2003 Location: Swansea Age: 46 Posts: 456	Re: NTL October Phone Price Changes Nope - your only in an initial 12 month contract with the services you took out at the point of opening your account. In other words, unless you were advised that you would have a new contract for your dtv service then you can cancel add services with 30 days notice. What I would do though, rather than ring up and ask to cancel is to see what customer services can sort out for you first - they should check your calls to advise you on the best package for you. If the best package for your needs comes to more than they're offering it to you for, then speak to retentions.