[ian@huth]

Originally Posted by arcamalpha2004

NTL are losing all momentum in the whole market, broadband may be a strength for them at the moment, but even that is a pipe dream, ie; it is no good selling 10mb to someone if that person cannot through no fault of their own achieve this speed promise, please dont say " it is UPTO 10 mb " the point is the customer is paying for 10mb.
If I buy a pound of apples I dont expect to get a quarter or half a pound, three quarters even! only for the seller to say " sorry gov but its upto a pound, you wont get more but you could get less " WTF?
At one time NTL were getting money from me for three services, after the dire experience with their drab stb, always crashing, having to call cs numerous times being passed from pillar to post with crap poor excuses I thought why the hell bother? its not worth the stress! if you dont want my money I will go somewhere that does, so ended my nightmare with NTL.
Bt were offering a package deal, option 3, with fully itemised billing, NTL were insisting on charging £1 per month to provide fully itemised billing, even when I pointed out to them that their stance would result in me going elsewhere they were not fazed by the threat, fair enough, they can make their bed and lie in it too.
So the position I am in now is having broadband from them still, but if they take their eye of the ball and another provider can provide a more attractive option then it is game set and match, I am out of the lot.
NTL are to bring in new call plans in the new year? I am sorry that is too late, by that time how many customers will have departed?
Sorry to say it, but I will anyway, they really are clueless
That remark is not aimed at their staff on the lower rungs of the ladder, because the way I see it, if there is no leadership from the top what can you expect?

How else can an ISP advertise a broadband service other than as an upto figure? There are a lot of factors that can prevent a customer from getting the maximum speed that their connection is sold as and many of these factors are completely outwith the control of the ISP.

On the telephone side It may be that NTL are bringing in new call plans in the new year but that may be too late. I have been getting a retention deal for my telephone service for the past few months but that has now come to an end. It will take an even better deal to persuade me to stay with NTL for the telephone when I call them in the next day or two. There is nothing at all wrong with the NTL telephone service itself, it is purely a matter of cost.