NTL are losing all momentum in the whole market, broadband may be a strength for them at the moment, but even that is a pipe dream, ie; it is no good selling 10mb to someone if that person cannot through no fault of their own achieve this speed promise, please dont say " it is UPTO 10 mb " the point is the customer is paying for 10mb.
If I buy a pound of apples I dont expect to get a quarter or half a pound, three quarters even! only for the seller to say " sorry gov but its upto a pound, you wont get more but you could get less " WTF?
At one time NTL were getting money from me for three services, after the dire experience with their drab stb, always crashing, having to call cs numerous times being passed from pillar to post with crap poor excuses I thought why the hell bother? its not worth the stress! if you dont want my money I will go somewhere that does, so ended my nightmare with NTL.
Bt were offering a package deal, option 3, with fully itemised billing, NTL were insisting on charging £1 per month to provide fully itemised billing, even when I pointed out to them that their stance would result in me going elsewhere they were not fazed by the threat, fair enough, they can make their bed and lie in it too.
So the position I am in now is having broadband from them still, but if they take their eye of the ball and another provider can provide a more attractive option then it is game set and match, I am out of the lot.
NTL are to bring in new call plans in the new year? I am sorry that is too late, by that time how many customers will have departed?
Sorry to say it, but I will anyway, they really are clueless
That remark is not aimed at their staff on the lower rungs of the ladder, because the way I see it, if there is no leadership from the top what can you expect?