Quote:
Originally Posted by opelfruitcase
 to Cable Forum!
Misprint - all chargable landline calls will now be charged at a rate of 3ppp whatever time of day your ringing, plus the usual 6p connection charge. Exceptions to this are of course those calls made inclusive on the talk plans (TW - weekends, TU - evenings and weekends and TU24 - as it says on the tin). Any calls made within your call plans are completely free up to 1 hour, after which you are charged at a standard rate of 3ppp for each minute over that hour.
Not wanting a sudden burst of people ringing customer services, but if you are still on the old 321 or OPOP call plans, then give customer services a ring and they will change you to TW free of charge.
Now I can see bit of an outcry starting over this, especially those who don't know that they call call CS and faults free on 150/151. |
So this is the manner in which NTL recoup the losses of going back to free calls to customer services?
If anyone has not already done so there are companies out there far cheaper than NTL, let them know how you feel by using the power you all have to cancel the phone service on your contract, you can do this even if you are still in your 12 months minimum agreement because NTL have increased the charges on that particular service.
If you can do it jump ship from this company only going in one direction then do it, they are raking the money in again for the shareholders and upper management without a care for the customer.
Pay back time I think
---------- Post added at 20:00 ---------- Previous post was at 19:58 ----------
Quote:
Originally Posted by opelfruitcase
As I mentioned above, you can get yourself changed over to Talk Weekends for the same price as your paying now (i.e. just your standard line rental). Thus while your calls will still be 3ppp in the evenings they will at least be free up to an hour on the weekends.
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All well and good if you only use the phone of a weekend
They really are taking the ****
