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Re: Ebuyer
ebuyer back on-line, panic over?
the last few times i've bought from them, they've been pretty much rubbish, a couple of times too, so have city-link (more about them later!). i placed an order with them a couple of weeks ago, as i'm building a new p.c. all items were supposedly in stock, and scheduled for a priority delivery before the weekend, giving me time to build said p.c. payment taken, pick in progress e.t.c. next day they emailed saying one item not in stock, so i chose a replacement, shipping put back a day but still before the weekend, ok, cool, i can handle that, then the day before it ships i get another email,
"sorry one item"
(a different one)
"could not be picked, we have replaced it with another item"
yeh they'd replaced it with exactly the same item, only it was not included with the original order, and rescheduled on a standard delivery, days too late & they'd overcharged me by 2 quid. i promptly cancelled the order and wrote them an enote........as usual no-reply.
i phoned customer services yesterday & after a brief discussion with them they agreed to refund my card with the cost of a priority delivery. i'm waiting to see if this happens.
as for city-link, i've had a few problems with them in the past too, missed deliveries, saying they've been & no-one was in when i've been in waiting all day for them, van turning up with half the boxes on, driver blaming the guys at their depot for not loading them.
after trying to speak (& understand) a customer service rep of theirs at the local depot, who sounded like a cross between vicki pollard and a catherine tate sketch! i phoned the city-link head office to complain. since then, they've not been bad at all.
i hope ebuyer sort their act out as they used to offer a really good service, they have a wide range of stuff, are usually cheaper than the competition and have loads of delivery options. but untill they do this is the last time i'll be using them.
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