Quote:
Originally Posted by nffc
Yeah, i would too.
You select the delivery date in ebuyer's pages and pay an appropriate rate. You pay more the sooner you need it delivered. If say you pay £5 for next day, but it comes two days late, and the appropriate fee is £1 (costs are just examples) for that day, then you should only pay £1 because that is the service you have received. In my opinion, that is the least Ebuyer should do; work out the rate for the delivery that you actually received, and refund the difference.
They are entirely correct, it does cost them money to send the package and it is costed out by weight, but the inconvenience you have had in receiving only part of your order, late, is not your fault and something they, as the supplier, have to deal with - the fact they have the dispatch system where they keep it in the warehouse for a certain length of time (they have one deal with city link, the dispatches are just prioritised), and use a totally lame courier, is their problem not yours - and let's face it, you're nothing to the courier, their contract is with Ebuyer not you. Still doesn't make it better though.....
etc.....
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Cheers for that. In all honesty, i might have been rather hard on the phone. Am having a bad time myself, mainly personal problems. And i probably passed my frustration on them. But it didn't happen until i had to call them 3-4 times. (I must have called sth like 6-7 times)
I posted a copy of my 1st correspondence on the forum. Thats exactly what i said.
Ebuyer answered back last night. Somebody from CS was working till late...
---------- Post added at 09:53 ---------- Previous post was at 09:52 ----------
Quote:
Originally Posted by ebuyerdoom
ebuyer website is down, have they finally gone bust?
hope not, i just ordered a hard drive of them yesterday.....
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Ebuyer were doing changes to their website over the night. a note on the website informed customers of that.
---------- Post added at 09:57 ---------- Previous post was at 09:53 ----------
I will be posting the reply i got as soon as am able to access the website.
Thanks again guys.
I can tell u tho that they seem stuck on not givin me any sort of compensation. indirectly blaming it all on City Link.