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kibblerok · 18-10-2006, 22:34

ICMS / ICOMS is more or less the same.

The main difference is ICOMS can handle broadband too... but then again ICMS could have done this.

When it came to choosing a billing system a a few years ago it was going to be a new version of ICMS that could do it all for around Ãƒâ€šÃ‚Â£50-60m

ntl said that was a bit pricy so started up harmony... to date this has cost well over double that plus costs that cant be measured such as the need still for duplication and multiple depts for each system plus the amount harmony isn't billing customers through error.

Thats why ICMS/SMS customers have BB through harmony because the plan was they'd all be on harmony anyway so why upgrade the two other systems.

all the above = one big mess that could have been avoided

still someone made some cash out of it somewhere

18-10-2006, 22:34	#82
kibblerok Inactive Join Date: Feb 2005 Location: Mcr Services: V+ HD, 20mb Posts: 141	Re: NTL - New Billing system Problems ICMS / ICOMS is more or less the same. The main difference is ICOMS can handle broadband too... but then again ICMS could have done this. When it came to choosing a billing system a a few years ago it was going to be a new version of ICMS that could do it all for around Ãƒâ€šÃ‚Â£50-60m ntl said that was a bit pricy so started up harmony... to date this has cost well over double that plus costs that cant be measured such as the need still for duplication and multiple depts for each system plus the amount harmony isn't billing customers through error. Thats why ICMS/SMS customers have BB through harmony because the plan was they'd all be on harmony anyway so why upgrade the two other systems. all the above = one big mess that could have been avoided still someone made some cash out of it somewhere