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Ms. dutch · 18-10-2006, 14:54

I know that sometimes it's not actually the remote that stops working but the IR (IRDA) receiver on the box. You can check to see if the original is working by placing it in front of a digital camera (even the one on your mobile phone) and pressing the buttons... if you do not see any white lights through the screen of your camera it means that the remote is broken (to make sure please replace batteries) however if it does give you the white lights it means that the IR receiver of the box is broken, I guess they will replace the box free of charge... I have to mention that I have not got much info about exchanging these things as I live in Holland, however I believe that for each and every single device there is a two year garantee period....you might want to remind the manufacturer

good luck!

Ps if it turns out to be the remote and they will not send you a new unit unless you pay 15. you might want to start looking at a universal remote..

18-10-2006, 14:54	#22
Ms. dutch Inactive Join Date: Oct 2006 Location: The Netherlands Age: 44 Posts: 3	Re: Remote control problem I know that sometimes it's not actually the remote that stops working but the IR (IRDA) receiver on the box. You can check to see if the original is working by placing it in front of a digital camera (even the one on your mobile phone) and pressing the buttons... if you do not see any white lights through the screen of your camera it means that the remote is broken (to make sure please replace batteries) however if it does give you the white lights it means that the IR receiver of the box is broken, I guess they will replace the box free of charge... I have to mention that I have not got much info about exchanging these things as I live in Holland, however I believe that for each and every single device there is a two year garantee period....you might want to remind the manufacturer good luck! Ps if it turns out to be the remote and they will not send you a new unit unless you pay 15. you might want to start looking at a universal remote..