[pharrell]

Everyone seems to be going on about this new billing system, when it is not even in place yet - yes, there has been major changes, but the Customer Care Department are still using the Old Billing System, and the training for the new Billing System starts this month, which will be in place for the customers in January - as for the bills, NTL.Telewest understands this is a problem, which is why we are brining in the new Billing System, so bills do not need to be paid, then credited back the next month, the new system will allow the Customer Care Advisor to modify the current bill, and if you paid by DD at the moment, they can go in, change the amount on the DD (you will not occur any extra charges for this) and when the next month comes around, everything will be sorted - so ride it out till the new billing system is actually in place people, and for the moment, pay the UK's most preffered, safest and fastest payment method, Direct Debit.