Cable Forum - View Single Post

tisdalj · 17-10-2006, 12:15

Well I've decided to sign up to NTL, but I haven't had a good start so far...

I couldn't see from the NTL website whether there was an installation charge, so I called the 0845 number at the top of their site. The call was answered quite quickly, but after giving my address, the Customer Service guy said I had come to the wrong place and he would transfer me.

The next person I spoke to said the same thing and she would transfer me. Finally I get through to the right call centre and give tell them my details. The lady on the end of the phone then informs me that my flat cannot have cable because there is no feed to it.

I tell her there must be a feed to it as there is an NTL aerial box and telephone point in the living room. She says something about it being analogue and then puts me on hold. When she comes back, she says that it could be a mistake and they would sign me up anyway. She puts me through to another operator.

This person takes all of my details and signs me up. Installation taking place first week of November. I asked him if he could guarantee that I would get the latest Samsung box, but he said it is whatever the installer has in the van, but I can ask the installer if he has one and if not then can I temporarily have the pace one until he can get me a replacement.

17-10-2006, 12:15	#19
tisdalj Inactive Join Date: Oct 2006 Posts: 8	Re: NTL or Sky in new house??? Well I've decided to sign up to NTL, but I haven't had a good start so far... I couldn't see from the NTL website whether there was an installation charge, so I called the 0845 number at the top of their site. The call was answered quite quickly, but after giving my address, the Customer Service guy said I had come to the wrong place and he would transfer me. The next person I spoke to said the same thing and she would transfer me. Finally I get through to the right call centre and give tell them my details. The lady on the end of the phone then informs me that my flat cannot have cable because there is no feed to it. I tell her there must be a feed to it as there is an NTL aerial box and telephone point in the living room. She says something about it being analogue and then puts me on hold. When she comes back, she says that it could be a mistake and they would sign me up anyway. She puts me through to another operator. This person takes all of my details and signs me up. Installation taking place first week of November. I asked him if he could guarantee that I would get the latest Samsung box, but he said it is whatever the installer has in the van, but I can ask the installer if he has one and if not then can I temporarily have the pace one until he can get me a replacement.