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Re: yiykes
Norton is very difficult to remove, and because it leaves many files/traces in the registry I have found the removal tool the easiest option. Saying that other users have had success with add/remove. Ultimately the choice is yours, and is dependant upon your experience.
Before uninstalling I would:
download the setup files for your choice of Anti-virus and software firewall to your desktop. (which you have done)
Backup all your personal data (word files, pictures etc)
Uninstall Norton with the tool online.
If you have a wireless setup - remove your card or disable your wireless connection - if it is wired just pull the plug.
Install your new firewall, reboot.
Install new Anti-virus, reboot.
Connect to the internet, and update your AV signatures, and do a full scan of your system.
You may have to setup your new FW settings if you use a wireless setup, but i have no knowledge of Zonealarm I'm afraid.
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