Quote:
Originally Posted by smucks
I do not have a problem with Customer Support its the Tech Support that is like a mine field and the worst ones in my book......  |
Both Customer "service" and customer "support" have lied to me telling me the following
lies:
- I am not allowed to use a wireless router and my service will be terminated unless I stopped.
- NTL do not use proxy servers
- I am the only one to complain about any problems with NTL proxy servers.
- It's normal for bbc.co.uk to take 2 minutes to display on broadband - "It's a very busy site" I was told!
- We will refund you last month's internet bill. (refund never comes)
- We never promised you a refund and there's no mention of it on your account notes.
etc etc etc
Lying appears to be a corporate policy at NTL.