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eddiebaby · 13-10-2006, 12:11

Well finally, after 2 weeks without any service, an engineer came out and replaced my STB. Replaced it twice actually as the first one didn't work! Both this one and the working replacement were identical to the original in appearance except for the ntl badge where it previously said Cable and Wireless. PACE boxes all of them. I did ask whtehr I could have a Samsung because I'd heard much more positive feedback about their STBs but was told that ntl only give them to new customers. So much for rewarding customer loyalty and patience! When I pressed the point i was told not to worry because around the end of 2006 ntl are planning to upgrade everyone's boxes to the Samsungs. I suggested that they could save another visit to my house by doing it there and then but my polite offer was declined.
Has anyone else heard of any plans to upgrade the boxes?

13-10-2006, 12:11	#108
eddiebaby Inactive Join Date: Oct 2006 Posts: 3	Re: STB stuck on "starting" Well finally, after 2 weeks without any service, an engineer came out and replaced my STB. Replaced it twice actually as the first one didn't work! Both this one and the working replacement were identical to the original in appearance except for the ntl badge where it previously said Cable and Wireless. PACE boxes all of them. I did ask whtehr I could have a Samsung because I'd heard much more positive feedback about their STBs but was told that ntl only give them to new customers. So much for rewarding customer loyalty and patience! When I pressed the point i was told not to worry because around the end of 2006 ntl are planning to upgrade everyone's boxes to the Samsungs. I suggested that they could save another visit to my house by doing it there and then but my polite offer was declined. Has anyone else heard of any plans to upgrade the boxes?