Quote:
Originally Posted by lostandconfused
im not really sure how the whole sky thing works, but say your box stoped working after 2 years will they come and fix it or replace it for free?
the reason i asked was my parents box packed in and i think sky wanted to charge them for a new box
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Sky give you the box - it belongs to you. In the first 12 months breakdowns are covered by the warranty but after that it's your problem, same as if your TV broke down. I have heard of Sky 'helping' with the cost of a replacement if you suggest to their retentions dept that you're going to leave $ky because you can't afford a new box though.
