Cable Forum - View Single Post - what happens if i move into non cabled area???

LixeL · 12-10-2006, 15:09

Standard procedure when moving to an uncabled area appears to be:-

1. Phone NTL who will listen to your request to cancel ALL services.
2. NTL will then only disconnect the phone (on a temporary disconnection)
3. NTL will not call you back or send a letter of confirmation that disconnection has occurred.
4. NTL will continue to bill you (because they didnt disconnect you.
5. You then write a letter to customer concern and send it recorded delivery
6. NTL will then ignore the letter.
7. You then contact Customer Concern by email explaining the situation
8. NTL reply saying they cannot discuss even the weather by email as it contradicts the data protection act (despite the T&C stating disconnection request can be by electronic mail)
9. You try NTL customer service repeatedly for months getting a completely different story each time.
10. NTL continue to bill you because they still haven't disconnected you.
11. NTL start sending threatening letters.
12. You seek help on the net and find Cable Forums.
12a. Someone on cableforums offers to help.
13. NTL send more bills.
14. NTL send a letter thanking you for your letter of about two months earlier saying someone will be in touch as soon as possible.
15. NTLs method of someone getting in touch is to send another bill with late payment fees added.
16. Unknown. Perhaps adverse credit rating, baliff, debt collector.

(are you sure its an uncabled area, my postcode shows up on one part of the website as cabled and on another as not cabled.)

12-10-2006, 15:09	#10
LixeL Inactive Join Date: Sep 2006 Posts: 31	Re: what happens if i move into non cabled area??? Standard procedure when moving to an uncabled area appears to be:- 1. Phone NTL who will listen to your request to cancel ALL services. 2. NTL will then only disconnect the phone (on a temporary disconnection) 3. NTL will not call you back or send a letter of confirmation that disconnection has occurred. 4. NTL will continue to bill you (because they didnt disconnect you. 5. You then write a letter to customer concern and send it recorded delivery 6. NTL will then ignore the letter. 7. You then contact Customer Concern by email explaining the situation 8. NTL reply saying they cannot discuss even the weather by email as it contradicts the data protection act (despite the T&C stating disconnection request can be by electronic mail) 9. You try NTL customer service repeatedly for months getting a completely different story each time. 10. NTL continue to bill you because they still haven't disconnected you. 11. NTL start sending threatening letters. 12. You seek help on the net and find Cable Forums. 12a. Someone on cableforums offers to help. 13. NTL send more bills. 14. NTL send a letter thanking you for your letter of about two months earlier saying someone will be in touch as soon as possible. 15. NTLs method of someone getting in touch is to send another bill with late payment fees added. 16. Unknown. Perhaps adverse credit rating, baliff, debt collector. (are you sure its an uncabled area, my postcode shows up on one part of the website as cabled and on another as not cabled.)