Quote:
Originally Posted by handyman
which is odd because I use 123-reg and they are now owned by Pipex and the service is still 1st class.
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I can only speak with experience of 123-reg for registration and email forwarding. The process is good, but whe you run into a problem don't expect any help.
Recently emails were taking hours and hours days to be forwarded. there was no status message on 123-reg and they took over one week to reply to my message asking about the problem. The reply simply said 'we're having problems, don't know when they'll be fixed'.
To be honest, they're all as bad as each other. Apalling customer service is the norm these days.
Someone I know just transferred into 1&1, tried to adjust the nameserver info, the system wouldn't let him. Two days after sending an email asking for help they wrote back saying that they shouldn't do it for him, he's supposed to do it all through the webiste...but on this ocassion they'd do it. That was three days ago - they've still not done it, so the site's been down for almost a week now.
Sorry for going off topic!