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Datatraveller · 12-10-2006, 11:23

I phoned CS yesterday to find out if or when my 1mb broadband speed would be upgraded to 2mb. I was told that it had been done in September although my speed test showed only 1mb & I was told to speak to the broadband tech guys. They confirmed my speed was still 1mb.
After a lot of going backwards & forwards between the two, CS told me that I would need to upgrade to a CM instead of my Samsung STB to enable them to increase the speed & they have booked an engineer for the end of the month.
I don't really want another box unless I need to and also have additional wiring installed.
Can anyone advise me whether CS is spinning me a bit of a yarn or whether I would be better off taking what they have offered me?

12-10-2006, 11:23	#1
Datatraveller Inactive Join Date: May 2005 Posts: 5	Cable modem required for speed upgrade? I phoned CS yesterday to find out if or when my 1mb broadband speed would be upgraded to 2mb. I was told that it had been done in September although my speed test showed only 1mb & I was told to speak to the broadband tech guys. They confirmed my speed was still 1mb. After a lot of going backwards & forwards between the two, CS told me that I would need to upgrade to a CM instead of my Samsung STB to enable them to increase the speed & they have booked an engineer for the end of the month. I don't really want another box unless I need to and also have additional wiring installed. Can anyone advise me whether CS is spinning me a bit of a yarn or whether I would be better off taking what they have offered me?