Quote:
Originally Posted by nho1993
by the way, i only have BB, my 12month contract only ends in february, so i will have to pay everything until february?? what i also dont understand is, i might only move onto a street next to my current street and its not a cabled street, weird, but hpefully i find another property on a cabled area, i really dont wnt ADSL as im 2 miles away from exchange so i can only geeeeeeeeeeeeeeeeet 3mb, im used to 20mb now and going to 3mb wil be liek going back to dial up, lol
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So if for example you were to have requested disconnection today, you will pay up to 10/11/06 and then two months (full months only don't forget; Dec and Jan) to the end of your contract. However, if your on the 10Mb tier (officially) at present, then I would suggest downgrading to the 512K/bit service just before you move out of the property, as the CCC mentioned previously will be calculated as two months of £14.99 rather than two months of £34.99 if you don't bother changing from the 10Mb service.
Regarding your second point, your probably not getting the full 20Mb all the time anyway - only if your rodgering your connection with p2p at off-peak times, doing serious gaming or downloading a lot of large files through http/ftp will you really notice a difference.
Quote:
Originally Posted by andygrif
Sorry, your message hadn't appear when I started typing my reply. yes you're correct too. 
That's good news. We moved almost a year ago now and it was like sticking needles in your eyes dealing with those herberts. Finally they're starting to do something about, good news at last.
I don't wish that on anyone, let alone at that time of year - but if there was one department that had to go, they'd be top of my list too. Incompetence is built-in to that lot from the heads of department, all the way down. |
Yes I'd guessed that, don't worry, lol! I've had issues with M+T in the past as well - it took them two weeks (yes, two weeks!) just to call me just to inform me that they couldn't process my house move request as it had to go through staff accounts (even though they had done it for me previously). The other issue is that yes, they've had a hard time, especially with the very harsh redundancy at Xmas time (retentions are suffering the same fate as well as they are also based in Coventry). But, the number two complaint (number one is incorrect billing) that Customer Services deal with (and normally the biggest headaches to sort out) is a botched house move.