Quote:
Originally Posted by nho1993
Hi
We mostl likely going to move house, what if my new house is not on a cabled street, what will happen?
Thanks
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You phone the customer services number between 9 and 5 during weekdays, press the 'moving house' option or request to speak to moves and transfers. They will check to see if your new property is/isn't servicable, and if not they will take 30 days notice from you and a forwarding address if necessary to cancel the account providing your the account holder thats on the phone.
If you are cancelling during your initial 12 month contract period, then you will be subject to a contract cessastion charge, which is equivilent to the number of whole months of your initial contract period remaining. This may take up to two months to appear on the account after its closure.
EDIT: Rob you beat me to it
