Cable Forum - View Single Post - Slow speed

AsianMan · 10-10-2006, 21:58

Hi my cable modem seems to have some sort of fault . I phoned up technical support and some chap gave me some information about my modem and told me he was pinging me 200+ and he didn't really help me fix the problem , i think this because its still as bad as it was when i phoned up .

To my question , I believe my modem is faulty because I've been using the same modem for a very long time and its been on and off . My connection randomly drops out on occasions . I use team speak to keep in touch with School and college friends and i ping 291 and Packet loss : 24.06% .

I have come to this conclusion because when i borrowed my friends modem when he was on holiday and that week i didn't have a single problem (unless my girlfriend counts as one then i had many). If my modem ( NTL:HOME 120 i assume this is the name as it says on the bottom) is faulty , can i buy a new one from NTL or a shop because even when i tell the people on the phone i think the modem is faulty , they just give me a "no its fine," . The reason why I'm asking is because i tried to enquire if it was possible to buy a new modem and the individual on the phone put me to technical service assuming i was reporting a fault . Random drop outs Bad pings in games and Packet loss are some of the problems . Does anyone have a similar problem with the same modem perhaps.

Thanks

Ali(Al-e)

10-10-2006, 21:58	#1
AsianMan Inactive Join Date: Sep 2004 Location: Derby Services: 4MB NTL AND SKY TV . All channels except porn lol Posts: 45	Slow speed - cable modem problems? Hi my cable modem seems to have some sort of fault . I phoned up technical support and some chap gave me some information about my modem and told me he was pinging me 200+ and he didn't really help me fix the problem , i think this because its still as bad as it was when i phoned up . To my question , I believe my modem is faulty because I've been using the same modem for a very long time and its been on and off . My connection randomly drops out on occasions . I use team speak to keep in touch with School and college friends and i ping 291 and Packet loss : 24.06% . I have come to this conclusion because when i borrowed my friends modem when he was on holiday and that week i didn't have a single problem (unless my girlfriend counts as one then i had many). If my modem ( NTL:HOME 120 i assume this is the name as it says on the bottom) is faulty , can i buy a new one from NTL or a shop because even when i tell the people on the phone i think the modem is faulty , they just give me a "no its fine," . The reason why I'm asking is because i tried to enquire if it was possible to buy a new modem and the individual on the phone put me to technical service assuming i was reporting a fault . Random drop outs Bad pings in games and Packet loss are some of the problems . Does anyone have a similar problem with the same modem perhaps. Thanks Ali(Al-e)