Cable Forum - View Single Post - [Merged] Stoke on Trent

anduin · 10-10-2006, 21:44

I just got off the phone to tech support ( on an 0845 number .. disgusting that i should pay for calling them to tell them that THEIR network is pants .. but i guess thats a whole subforum away from this one )

Explained to them that my network is fine in the mornings; fine throughout the day; yet appaulingly useless in the evening. In his finest american fake accent the chappy suggested he sends an engineer - i suggested that unless he wants to send an engineer to every house in stoke on trent and surrounding areas then i wasnt interested, i reiterated the fact that its an evening problem and asked if maybe the lack of natural sunlight was affecting the cable in my garden. - and yes i stopped him from answering before he did.

So off he goes to his 2nd line support ( apparently ) and comes back with a generic reboot mode/ disconnect router / stand on your left leg whilst chanting to the god of bandwidth... i politely declined all of these offers as i had done all of the above prior to making the call ( i also use voip and didnt fancy cutting myself off )

At this point we took a little time out to have a dance and chat about how often we frequent the phone line ( ok maybe not .. maybe we just kept going over the same subject again, again, again, again, again )

So the last dance was over, a little smooch and a little touchy-feely action and off he went to call his mum ( 2nd line support actually .. but who cares so long as i pull eh? )

This time its quite a shock .. some very important sounding department is apparently aware that the area is getting nailed senseless and our shoestring has too many conkers on it. - i cant remember exactly but i think he said something like .... "awww nevermind, at least you are paying for a 10mb line and maybe one day you will achieve a speed above the 40k or so you are getting" ( this is where i just re-read what i said .. sorry for the blatant lies .. he really did say that maybe i should speak to cust services during my companies working hours )

So the point of this post?
They apparently know that people in stoke etc have more chance of a one legged cat burying a turd on a frozen lake than browsing with a smile. And apparently one day after everybody ( including postroom staff ) have all agree'd on a way to resolve it, then they will fill in the fault submissions page on www.whyonearthisitsoslow.net.jp.com.org and send it off to the guy who will fix the problem.

Sorry for the rant - lol - maybe there is hope yet?

10-10-2006, 21:44	#8
anduin Inactive Join Date: Nov 2003 Location: Staffordshire Services: Sky+ HD, 100mb VM cable, Virgin Phoneline Posts: 192	Re: Stoke on Trent - Getting worse I just got off the phone to tech support ( on an 0845 number .. disgusting that i should pay for calling them to tell them that THEIR network is pants .. but i guess thats a whole subforum away from this one ) Explained to them that my network is fine in the mornings; fine throughout the day; yet appaulingly useless in the evening. In his finest american fake accent the chappy suggested he sends an engineer - i suggested that unless he wants to send an engineer to every house in stoke on trent and surrounding areas then i wasnt interested, i reiterated the fact that its an evening problem and asked if maybe the lack of natural sunlight was affecting the cable in my garden. - and yes i stopped him from answering before he did. So off he goes to his 2nd line support ( apparently ) and comes back with a generic reboot mode/ disconnect router / stand on your left leg whilst chanting to the god of bandwidth... i politely declined all of these offers as i had done all of the above prior to making the call ( i also use voip and didnt fancy cutting myself off ) At this point we took a little time out to have a dance and chat about how often we frequent the phone line ( ok maybe not .. maybe we just kept going over the same subject again, again, again, again, again ) So the last dance was over, a little smooch and a little touchy-feely action and off he went to call his mum ( 2nd line support actually .. but who cares so long as i pull eh? ) This time its quite a shock .. some very important sounding department is apparently aware that the area is getting nailed senseless and our shoestring has too many conkers on it. - i cant remember exactly but i think he said something like .... "awww nevermind, at least you are paying for a 10mb line and maybe one day you will achieve a speed above the 40k or so you are getting" ( this is where i just re-read what i said .. sorry for the blatant lies .. he really did say that maybe i should speak to cust services during my companies working hours ) So the point of this post? They apparently know that people in stoke etc have more chance of a one legged cat burying a turd on a frozen lake than browsing with a smile. And apparently one day after everybody ( including postroom staff ) have all agree'd on a way to resolve it, then they will fill in the fault submissions page on www.whyonearthisitsoslow.net.jp.com.org and send it off to the guy who will fix the problem. Sorry for the rant - lol - maybe there is hope yet?