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**Paul** · 09-10-2006, 19:18

People who complain about how long ntl take to answer the phone might be interested in how long it took Virgin today.

My daughters SIM seems to have died a death, so I rang Virgin this morning. After the usual "Dial 1 for this, 2 for that" which took almost 2 minutes before I got to the required option, it then took another 12 minutes for someone to answer ( Still, at least I could press 1 to change the music while I waited

). A total of almost 14 minutes to speak to someone.

I've never waited that long to get through to ntl support.

BTW, no complaints about the service when I did finally get through, and a replacement SIM is in the post.

09-10-2006, 19:18	#1
Paul Dr Pepper Addict Cable Forum Team Join Date: Oct 2003 Location: Nottingham Age: 61 Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (900 Mbps) Posts: 27,834	Virgin Support People who complain about how long ntl take to answer the phone might be interested in how long it took Virgin today. My daughters SIM seems to have died a death, so I rang Virgin this morning. After the usual "Dial 1 for this, 2 for that" which took almost 2 minutes before I got to the required option, it then took another 12 minutes for someone to answer ( Still, at least I could press 1 to change the music while I waited ). A total of almost 14 minutes to speak to someone. I've never waited that long to get through to ntl support. BTW, no complaints about the service when I did finally get through, and a replacement SIM is in the post. __________________ Baby, I was born this way.