Originally Posted by popper

i have to agree with you lost, on that point, however it does seem to show that your claim that "Retentions know full well why people are leaving" isnt a given...

---------- Post added at 06:54 ---------- Previous post was at 06:26 ----------



hehe, thats a kicker....

ofcourse you dont send out a confirmation letter stating that
"ok sir, youll have to give 30 days notice but ill take that from today... " and then date it do you Lost?.

infact, NTL flatout refuse to ever confirm in writing any phone agreement, even when asked to do this
by the customer, perhaps thats why they like the phone so much, its really funny when you tell them
you have been recording the conversation and would they like a copy of the transcript.

if NTL:tw did in fact send out these phone agreed terms (the good as well as the bad) in the monthly billing cycle , then i think everyone would be better off including NTL:tw as it would help retain custom and profits.

another rather dubious problem being (C&W)NTL (dont know about TW) never confirm in writing (billing cycle)any Broadband payments receaved.

if you over pay the TV/phone it will show on the bill as payments receaved and dates, but the broadband payments and dates never appear....