Quote:
Originally Posted by Caimh
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Oh, and I know NTL are laughing at me, but you see, that's kind of the point. I happen to know for a fact that my last letter got forwarded round a lot of NTL staff and an issue a lot of them had no idea existed, they now all know about.
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They may well be laughing, but you're probably one of the very few NTL customers the staff/management know by name!! A little laughter goes a long way - I'm sure a letter like this has more impact than 1,000 "straight complaints" would. Steve probably finds it more difficult to respond tho.
It certainly amused me - I wish some of the complaints I had to deal with at work were a little more amusing (I might even respond to them a bit quicker).