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NTL_Sux · 08-10-2006, 21:37

Update.

A technician did call yesterday, an hour and a half late.

Apparently it was "Ãƒâ€šÃ‚Â£10.00" I was told I would have to pay if I was not present for his appointment between 08:00 and 13:00 hours and "No!" he will not be paying me a similar amount for not being present himself between these times.

He re-connected my phone but informed me that the RG11 cable (the installation of which, replacing my existing RG6 cable, had given rise to this latest issue in the first place) had not been. What three re-pull crews had actually done was to insert a second RG6 cable, alongside the existing one and that is apparently the reason that the original problem still persists.

I now have to report this via ntl's dreadful and frustrating "C-u-s-t-o-m-e-r S-e-r-v-i-c-e" telephone system to get the RG11 cable correctly installed as it should have been a month ago and thus, I find I'm back to where I started six months ago, square one.

At least they've made it a free-phone line now (possibly recognising the amount of money their customers are wasting while they try to achieve even the most basic level of "s-e-r-v-i-c-e", but that still doesn't compensate me for hours of the blasted taped messages I now have to endure all over again!

[edit: The technician was actually very jolly and helpful. Until recently so were the phone staff. Why doesn't the person who trains them also train the management, whom I blame for all the service problems through not providing ntl staff with adequate facilities and tools to do their jobs well?]

08-10-2006, 21:37	#2
NTL_Sux Inactive Join Date: Oct 2006 Location: Surrey Age: 66 Services: Cancelled ntl t.v. Moved my ntl phone line back to BT. Just the useless ntl broadband left to sort Posts: 52	Re: 12hours? Pffft Update. A technician did call yesterday, an hour and a half late. Apparently it was "Ãƒâ€šÃ‚Â£10.00" I was told I would have to pay if I was not present for his appointment between 08:00 and 13:00 hours and "No!" he will not be paying me a similar amount for not being present himself between these times. He re-connected my phone but informed me that the RG11 cable (the installation of which, replacing my existing RG6 cable, had given rise to this latest issue in the first place) had not been. What three re-pull crews had actually done was to insert a second RG6 cable, alongside the existing one and that is apparently the reason that the original problem still persists. I now have to report this via ntl's dreadful and frustrating "C-u-s-t-o-m-e-r S-e-r-v-i-c-e" telephone system to get the RG11 cable correctly installed as it should have been a month ago and thus, I find I'm back to where I started six months ago, square one. At least they've made it a free-phone line now (possibly recognising the amount of money their customers are wasting while they try to achieve even the most basic level of "s-e-r-v-i-c-e", but that still doesn't compensate me for hours of the blasted taped messages I now have to endure all over again! [edit: The technician was actually very jolly and helpful. Until recently so were the phone staff. Why doesn't the person who trains them also train the management, whom I blame for all the service problems through not providing ntl staff with adequate facilities and tools to do their jobs well?]