[TIM731]

Update

Friday

Waited in all day for the engineer who got to site at 17.45) on site 7 mins after confirming its a network fault at the local cabinet, he phoned the network guy who knows the problem is in the local cabinet and is going to fix it Friday evening or Sat morn

Saturday

I can see the cabinet from my house and at no time on sat did an NTL van or team appear so still no broadband or interactive TV at it needs an IP address to work and cannot get an upstream signal

Sunday

Called support and there are sending a broadband support engineer Monday PM (WHY (the fault isn’t in my house)

So day 11 without Broadband cannot get an answer from NTL when is going to be fixed

The ADSL is now working hence being able to type this I have the local paper coming round tomorrow to take notes and listen to the calls

I made a log of who,what,where,when and why and have even started recording the calls after I was told the first time it was fixed so I have on disk 3 people telling me its working when its clearly not.

Hopefully the local free paper which goes to every house in this area will put it on the front page so anyone thinking of using NTL will think twice.

Also left a message with watchdog (hope they come back) then it can go National and everyone can see how bad the NTL fault/fix is

This is how I see Monday going, engineer turns up and tells me it’s a network fault and still nothing

---------- Post added at 11:44 ---------- Previous post was at 11:44 ----------

Also

fault at my 3 neighbours so cannot be my modem