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Boots · 07-10-2006, 15:18

Broadband still off.

There's 12 people out in the same Close that we know of. Identical faults - no broadband, light on STB flashing. India call centre still insisting there's no (area) fault. So a couple of those affected have been forced to allow a tech call to be booked in order to convince India.

Now day 9 with no broadband. Both my brother and I have technical backgrounds and appreciate more than many that awkward faults can happen and do. But keeping the customer informed would go a long way to alleviate hostility.

All in all, a rather poor show. The sooner these call centres are brought back on shore, the better.

Alex

07-10-2006, 15:18	#16
Boots Inactive Join Date: Nov 2003 Location: Farnborough, Hampshire Posts: 19	Re: Outage in the Guildford Area Broadband still off. There's 12 people out in the same Close that we know of. Identical faults - no broadband, light on STB flashing. India call centre still insisting there's no (area) fault. So a couple of those affected have been forced to allow a tech call to be booked in order to convince India. Now day 9 with no broadband. Both my brother and I have technical backgrounds and appreciate more than many that awkward faults can happen and do. But keeping the customer informed would go a long way to alleviate hostility. All in all, a rather poor show. The sooner these call centres are brought back on shore, the better. Alex