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NTL_Sux · 07-10-2006, 12:41

I've been waiting since Friday September 30th!
A 're-pull' crew "fixed" a problem with my cable and managed to screw my phone line.
First appointment for someone to come and fix it was this morning ("between 08:00 and 13:00, and we'll charge Ãƒâ€šÃ‚Â£20.00 if you're not there!"). He hasn't shown up and the next appointment won't be until NEXT Saturday.

I shouldn't be surprised; the cable problem has been ongoing since February (although ntl only admit to having it recorded since June) and during that time I've already taken 5 days off work to be here for ntl engineers who haven't shown up, or have come at the wrong time (even after a text confirmation of it).

The week previous to screwing my phone up, they screwed my cable up (which is why they were here in the first place when they screwed the phone up).

I called them Tuesday 26th Sept to complain about that and, after an hour holding on, one of their twits promised to call me back "to save you holding on any longer". He didn't. I called them back the next evening and held on for a total of TWO hours even though I was cut-off by another twit after the first hour. That week I spent a total of FIVE hours holding on for this useless company!

I asked for compensation, bearing in mind I haven't had the proper cable service I've been paying for since February, the five days I've had to take off to accomodate their repair people, and only the five hours I've wasted on the phone to them that I've already mentioned. They offered me GBP 19.50.

My advice to anyone looking for a cable company?
DO NOT GET NTL!!!!

When it all goes wrong it will cost you a small fortune!

I'm looking for someone else. Screw ntl!

[Edit: I've also sent e-mails complaining that I don't have a phone line.
They replied saying I should phone them about it.]

07-10-2006, 12:41	#1
NTL_Sux Inactive Join Date: Oct 2006 Location: Surrey Age: 66 Services: Cancelled ntl t.v. Moved my ntl phone line back to BT. Just the useless ntl broadband left to sort Posts: 52	12hours? Pffft I've been waiting since Friday September 30th! A 're-pull' crew "fixed" a problem with my cable and managed to screw my phone line. First appointment for someone to come and fix it was this morning ("between 08:00 and 13:00, and we'll charge Ãƒâ€šÃ‚Â£20.00 if you're not there!"). He hasn't shown up and the next appointment won't be until NEXT Saturday. I shouldn't be surprised; the cable problem has been ongoing since February (although ntl only admit to having it recorded since June) and during that time I've already taken 5 days off work to be here for ntl engineers who haven't shown up, or have come at the wrong time (even after a text confirmation of it). The week previous to screwing my phone up, they screwed my cable up (which is why they were here in the first place when they screwed the phone up). I called them Tuesday 26th Sept to complain about that and, after an hour holding on, one of their twits promised to call me back "to save you holding on any longer". He didn't. I called them back the next evening and held on for a total of TWO hours even though I was cut-off by another twit after the first hour. That week I spent a total of FIVE hours holding on for this useless company! I asked for compensation, bearing in mind I haven't had the proper cable service I've been paying for since February, the five days I've had to take off to accomodate their repair people, and only the five hours I've wasted on the phone to them that I've already mentioned. They offered me GBP 19.50. My advice to anyone looking for a cable company? DO NOT GET NTL!!!! When it all goes wrong it will cost you a small fortune! I'm looking for someone else. Screw ntl! [Edit: I've also sent e-mails complaining that I don't have a phone line. They replied saying I should phone them about it.]