[AlanYork]

I don't normally post in 2 forums but I have done on this occasion because I want as many people as possible who are lucky enough to have no problems with NTL to know what some of us have to go through.

Called NTL this morning, they can't fix my cable TV over the phone so an engineer will have to come out again on Monday, that will be Day 13 without the service. It's hard to estimate how long I've been on the phone to them in total, either in conversation or listening to their hold music but I'd say 2, maybe 3 hours, plus of course the 6 hours I waited in yesterday for an engineer who didn't arrive until just before 7PM.

In the course of the latest conversation, it turns out that they overbilled me last month. They gave me free Talk Unlimited 24 (along with a BB discount) for a year from July because my BB was off more than it was on, or so it seemed. Except in October they just "forgot" about that and started billing me for TU24 again.

You just despair don't you. Once the credit is up, it's Sky for me. I don't see that there is any other option, incompetance is ingrained at NTL, maybe not with individual staff, but as an organisation certainly. I just keep giving them another chance and they keep fouling up. BB, billing, TV, phone...you name it, they've bungled it.

If anyone has any comments or even thinks I'm being unfair I'd love to hear from you.

Regards
Alan