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you've had a substandard tv service all this time - and you've got the same people to thank for this who also brought you Bulldog broadband.
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Who, Videotron? That's who you've got to thank, not C&W. In fact, TW and ex-C&W ntl are rather similar in terms of equipment, naming conventions, billing, etc. The culprit (at least in London CR1 areas) is the old shoddy cabling that's been dug up and replaced at the cost of ouch quid over the last couple of years.
The channel renumbering on the other hand (best not go into it, suffice to say that I've got great sympathy with everyone affected. It had to be done, but not like this).