[AlanYork]

I've posted this on another forum but I hope you guys don't mind me telling you as well how awful NTL really are....

After 10 days without cable TV because NTL failed every time to fix it, I waited in from 12 to 6 PM for NTL's engineer. He didn't show. I spent 45 minutes on hold to Tech Support to be told, "he's on his way". He turned up at just before 7PM!!!! He replaced the box and an hour later I got Error Messages and had to reboot. Even that didn't help though because everything keeps freezing. I am now permanently stuck on channel 120, I can't change channels, adjust the volume, quit out of it...nothing works. Rebooting again only repeats the problem 10 minutes later.

Apparently the "Indian gentleman" I had spoken to at Tech Support earlier this week had booked it in as an "after hours call", despite telling me that it was booked in for between 12 and 6 PM as I had asked for, so I have waited in all this time for nothing, lets face it, I'm not much better off am I?!

I give up, I just GIVE UP!!! You can't get through to them in less than 45 minutes and even when they do reply they can't send people at the right time and the equipment they fit doesn't work.

This lot just don't give a sh*t about us. Can anybody think of a reason why I shouldn't go to Sky? Can anybody think of a possible excuse for this level of service? I would very much like to hear from you if you can.

Regards to you all
Alan