Quote:
Originally Posted by Marge
If a customer is "porting" their number from BT to ntl then the customer doesn't have to do anything, the number is requested and then BT write to the customer to confirm the number is being ported and the account will be cancelled.
In the situation above this doesn't seem to have happened as the customer has been given a new number so no port has taken place. Not sure if actually the customer wanted the port to happen or not but I think a call to C/S is in order to clarify what the original order was and where the customer wants to go from here.
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Well the OP said that he now has a new number so it obviously wasn't a port? Correct?