Quote:
Originally Posted by fireman328
 I had to contact NTL on 4th. October to report that my new EPG was not working correctly, after a reasonable wait I was connected to CS. I explained the problem and the CS diagnosed that I needed a replacement box and an engineer would call on the 5th. which I thought very good service. Today the engineer called, he took about 15 seconds to tell me that there was a problem with the EPG, I could have told him that ! He also told me that it was a known problem and it would be rectified "in a few weeks" ! I asked about the replacement box and said CS had told me that a new box was needed and the engineer said they did not know what they were talking about and promptly left after spending less than 5 minutes in my house !!!!!!! |
Did you not insist that a new one be installed? I'd have offered them a cuppa and politly asked that they carry out the work you were told would take place.
