Cable Forum - View Single Post - NTL Customer Services: Your personal experience

fireman328 · 05-10-2006, 18:06

I had to contact NTL on 4th. October to report that my new EPG was not working correctly, after a reasonable wait I was connected to CS. I explained the problem and the CS diagnosed that I needed a replacement box and an engineer would call on the 5th. which I thought very good service. Today the engineer called, he took about 15 seconds to tell me that there was a problem with the EPG, I could have told him that ! He also told me that it was a known problem and it would be rectified "in a few weeks" ! I asked about the replacement box and said CS had told me that a new box was needed and the engineer said they did not know what they were talking about and promptly left after spending less than 5 minutes in my house !!!!!!!

05-10-2006, 18:06	#806
fireman328 Inactive Join Date: Nov 2003 Location: Surrey Posts: 1,356	Re: NTL Customer Services: Your personal experience I had to contact NTL on 4th. October to report that my new EPG was not working correctly, after a reasonable wait I was connected to CS. I explained the problem and the CS diagnosed that I needed a replacement box and an engineer would call on the 5th. which I thought very good service. Today the engineer called, he took about 15 seconds to tell me that there was a problem with the EPG, I could have told him that ! He also told me that it was a known problem and it would be rectified "in a few weeks" ! I asked about the replacement box and said CS had told me that a new box was needed and the engineer said they did not know what they were talking about and promptly left after spending less than 5 minutes in my house !!!!!!!