you might email and ask
Support.Wythenshawe@cwcom.co.uk why they are not abiding by their own official T&C as regards Email
Notices, and making false and misleading statements, just for the hell of it.
not only that, but how the hell is anyone suposed to know that their major wythenshawe NTL support is still useing the old cable&wireless email address when its all NTL now ?......
glad he's sorting you out, you can finally relax, after you have checked your credit file for defaults that is