Quote:
Originally Posted by LixeL
Poole, Dorset.
Did you enjoy the thread though?
Just got an answer from Customer Concern this morning, apparently they cannot discuss anything by email due to the DPA and if I would like to call CS on 150 from my NTL line thats the route to take. I reckon they are trying to bait me now.
Oh, and the NTL email account still appears to be active this morning so I guess Waxlan or Karl (you remember, the one with the speech impediment) didnt shut down anything.
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LOL, it was a bit strange reading it backwards but funny....
lost is said to be very good so perhaps
he can help you and
HE WILL WRITE LETTERS,
he said so.
as for the
"
Thank you for your email.
Due to the security procedures we have in place at NTL, in compliance with the Data Protection Act,
we cannot accept any change of information regarding customer’s personal or account details or divulge account information via e-mail.
If you contact Customer Services on 0845 454 0000 or 150 from your NTL line free of charge and they will be able to assist with your enquiry.
Please note that we cannot action any callbacks through this Inbox.
Regards,
NTL Customer Concern "
funny that, as right here in the official T&C contract it states
http://www.home.ntl.com/page/termsresidential
"
30. Notices
Notices given under this Agreement should be delivered by hand or by prepaid first class post
or electronic mail either:
- to us: at the address on this Agreement or on the last invoice or to an alternative address notified to you;
- to you: at the address in this Agreement or to an alternative address notified to us. Alternatively, if you take the Television Service or Internet Services we may deliver notices to you by sending them via the ntl Network so that they are displayed on your television or computer screen.