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TIM731 · 05-10-2006, 08:51

Thursday update,

Got home still no NTL service at all, called into the help desk who told me it was fixed at 16:30 (time of this call 17:13) so could I reboot

1.The modem
2.The PC

At this point I put the phone down and called into the TV helpdesk who arranged for an tech to come out(called me back within 3 mins as loads of people had phoned in ) so tech cancelled and work team come out.

The gang pulled new cable from the main loop back to the cabinet at the end of the street and by 21:00 we had

1.Phone
2.TV and interactive working

Still no broadband so I rebooted the modem and PC and then phoned tech support, nice indian man explained that it was being worked on and would be fixed by 01:00hrs (I forgot to ask on which day) so this morning rebooted the modem excepting it to work and its still not working but ADSL goes live tomorrow so I might as well cancell the cable modem package as I dont see this being fixed anytime soon and its only going to get worse when they build 24 new houses round the corner which will run off the same cabinet.

05-10-2006, 08:51	#13
TIM731 Inactive Join Date: Sep 2006 Posts: 11	Re: Outage in the Guildford Area Thursday update, Got home still no NTL service at all, called into the help desk who told me it was fixed at 16:30 (time of this call 17:13) so could I reboot 1.The modem 2.The PC At this point I put the phone down and called into the TV helpdesk who arranged for an tech to come out(called me back within 3 mins as loads of people had phoned in ) so tech cancelled and work team come out. The gang pulled new cable from the main loop back to the cabinet at the end of the street and by 21:00 we had 1.Phone 2.TV and interactive working Still no broadband so I rebooted the modem and PC and then phoned tech support, nice indian man explained that it was being worked on and would be fixed by 01:00hrs (I forgot to ask on which day) so this morning rebooted the modem excepting it to work and its still not working but ADSL goes live tomorrow so I might as well cancell the cable modem package as I dont see this being fixed anytime soon and its only going to get worse when they build 24 new houses round the corner which will run off the same cabinet.