Supply of Goods and Services Act 1982
http://www.netlawman.co.uk/acts/supp...s-act-1982.php
CONSUMER PROTECTION
The Unfair Terms in Consumer Contracts Regulations 1999http://www.opsi.gov.uk/si/si1999/19992083.htm
http://www.consumeractiongroup.co.uk...ts-90-day.html
http://www.consumeractiongroup.co.uk...tutes-library/
http://www.home.ntl.com/page/termsresidential
<snip>
as for the T&Cs theres that little thing called the law about not being a valid clause unless it gives equal rights to both partys along side all the other rights the comsumer already has by default.....
notice the lack of the word reasonable in the users favour but its there in favour of the NTL part of the contract...
"3. Duration
3.1 Our Services are subject to a minimum Initial Term starting on the date we activate the Services.
You can only terminate this Agreement during the Initial Term if conditions 19.4 or 20.1 apply, otherwise we may charge you a cancellation charge which will be the charges which would have been payable to the end of the Initial Term.
During the Initial Term,
you may downgrade all or any of your Services to the entry level or starter package for the relevant Services by giving us one month's written notice. We may charge you a reasonable fee for a Service downgrade.
3.2 After the minimum period, either you or we may terminate this Agreement and/or any of the Services covered by this Agreement on one month's written notice."
"19.4
As well as your other rights,
you shall have the right to terminate this Agreement by notice to us in writing
if we fail to perform or observe any obligation under this Agreement and (in the case of a breach capable of remedy) we fail to remedy the breach
within the reasonable time specified by you in your written notice requiring us to do so. Subject to Condition 22,
you shall also
have the right in these circumstances to claim against us for any losses and expenses which directly result from
such breach by us."
"20. Cancellation Rights
You may cancel the Services without penalty in the following circumstances:-
if we increase our Charges you may cancel those Services in respect of which the Charges have increased by giving us one month's notice in writing within 30 days of the earlier of:
(a) such price increase being notified to you under Condition 6.2; or
(b)
the date of your first bill following such price increase, irrespective of whether the minimum period in respect of those Services has expired. If you cancel Services under this Condition, the increased Charges relating to those Services will not apply to you;
if we significantly reduce the content of the Services or make any significant change to the terms and conditions of this Agreement under Condition 26, you may terminate this Agreement by giving us one month's notice in writing within 30 days of such change irrespective of whether the minimum period in respect of such Services has expired. "
"
22. Limitation of Liability
22.1 In performing any obligation under this Agreement our only duty is to exercise the reasonable skill and care of a competent provider of telecommunications and television services.
22.2 We will not, and our suppliers and licensors will not, be liable under this Agreement for any loss or damage which:
arises other than through our negligence or the negligence of our employees, agents or contractors or our breach of this Agreement; or
is not a reasonably foreseeable consequence of our negligence or our breach of this Agreement; or
is any business loss including loss of revenue, profits or anticipated savings; or
is for wasted expense or data being lost or harmed.
22.3 We do not restrict or exclude our liability for:
personal injury or death directly caused by Us or our employees whilst acting in the course of their employment with us;
physical damage to your personal property up to £100,000 due to any one event or series of connected events where such damage is due to our negligence or the negligence of our employees, agents or contractors acting in the course of their employment with us;
any of our liabilities which cannot by law be excluded or restricted. "
"29. Waiver
The failure by either you or us
to exercise or enforce any right under this Agreement shall not be deemed to be a waiver of such right or to bar the exercise or enforcement of it or any other right."
"30. Notices
Notices given under this Agreement should be delivered by hand or by prepaid first class post
or electronic mail either:
to us: at the address on this Agreement or on the last invoice or to an alternative address notified to you;
to you: at the address in this Agreement or to an alternative address notified to us. Alternatively, if you take the Television Service or Internet Services we may deliver notices to you by sending them via the ntl Network so that they are displayed on your television or computer screen. "
"
31. Law
This Agreement
is subject to the laws of the place in which you live."
http://www.home.ntl.com/page/customerupdate
"
1 September 2006 Price Change Customer update: FAQs
On 1 September 2006, some of
ntl's prices are changing. ntl is committed to communicating clearly with all of its customers. As with any change, you may have some questions."
that will do for a start anyway...............
---------- Post added at 23:39 ---------- Previous post was at 21:59 ----------
ohh, one last fact that you might comment on:
http://www.home.ntl.com/page/customerupdate
"
Why should I move to paying with Direct Debit?
It's cheaper. Apart from eliminating the expense and hassle of mailing cheques, it takes advantage of our Direct Debit discount "
in british law a Direct Debit is tantermount to a cash payment
so should the PP cash user also get this stated NTL discount as well!.