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Originally Posted by Paul
If the new address is not servicable then you cannot be charged for the remainder of the contract. It would be different if the service was available at the new address but since you cannot have it installed then it's not your fault really is it. You could try calling NTL again and asking for a supervisor/ manager or you could wait for a passing team member to offer assistance.
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not true anymore looking at the terms and conditions
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3 DURATION
3.1 Our Services are subject to a minimum Initial Term starting on the date we activate the Services. You can only terminate this Agreement during the Initial Term if conditions 19.4 or 20.1 apply, otherwise we may charge you a cancellation charge which will be the charges which would have been payable to the end of the Initial Term. During the Initial Term, you may downgrade all or any of your Services to the entry level or starter package for the relevant Services by giving us one month’s written notice. We may charge you a reasonable fee for a Service downgrade.
3.2 After the minimum period, either you or we may terminate this Agreement and/or any of the Services covered by this Agreement on one month’s written notice
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It looks like ntl have brought the tandc in line with telewest who always had this issue if you moved to a non serviceable area!